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9-1-1 emergency calls cannot be received via a text message
The RCMP would like to remind all residents in the Southeast District that 9-1-1 emergency calls cannot be received via a text message. The equipment is not available to receive text messages at the 9-1-1 Centre located in Kelowna.
Currently there is an increasing number of ways to communicate, with text, email, and social media becoming more widely used. Although these options are great for interpersonal communication, or commenting on the RCMP’s Facebook page, the RCMP is unable to accept reports of crime or other emergencies through text-based formats.
Recognizing the many new ways to communicate, police are warning the public against using text messages for emergencies. Wherever you are in North America, if you dial 911 the telephone system is going to direct your call to the closest 911 centre to you. There is not a universal text number for 911 so if you are to text it, it is not going to go anywhere.
There is also no way for the caller to verify whether or not their text message has been received at a 911 centre and it is dangerous to assume that help is on the way when no voice contact has been made with an operator to confirm this.
911 and the RCMP communications operators must be able to fully understand the urgency of the public’s need, and obtain full and accurate details of events and complaints, neither of which can be done through text-based communication.
For the hearing impaired, using the TELUS Relay Service http://telus.com/content/help/home-phone-support/relay-service-how-to-next.jsp remains the best method for communicating with 911 or your local police.
9-1-1 should only be used in case of emergencies where an immediate response is required. Do not text message 911 http://bc.rcmp.ca/ViewPage.action?siteNodeId=87&languageId=1&contentId=6533
To report a crime, or for immediate police assistance, contact your local RCMP detachmenthttp://bc.rcmp.ca/ViewPage.action?siteNodeId=27&languageId=1&contentId=-1 or the police service of jurisdiction in your area.
You can provide anonymous and secure tips by calling Crime Stoppers at 1-800-222-8477, leaving a tip online at www.crimestoppers.net.
Other tips for reporting a Crime in BC can be found on the BC RCMP Website http://bc.rcmp.ca/ViewPage.action?siteNodeId=30&languageId=1&contentId=-1
Cpl. Dan Moskaluk
Senior Media Relations Officer
South East District
